Refund policy

We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.
To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zorivaofficial@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
zorivaofficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact
us immediately if the item is defective, damaged or if you receive the
wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be
returned, like perishable goods (such as food, flowers, or plants),
custom products (such as special orders or personalized items), and
personal care goods (such as beauty products). We also do not accept
returns for hazardous materials, flammable liquids, or gases. Please get
in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return
the item you have, and once the return is accepted, make a separate
purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if
the merchandise is being shipped into the European Union, you have the
right to cancel or return your order within 14 days, for any reason and
without a justification. As above, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your
return, and let you know if the refund was approved or not. If approved,
you’ll be automatically refunded on your original payment method within
10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15
business days have passed since we’ve approved your return, please
contact us at zorivaofficial@gmail.com.